We require a 50% deposit on all orders before the building process starts, and full payment at the time of pick-up or prior to delivery. Full payment is required for in-stock and temporarily out of stock items before the items will be shipped.

All Indiana sales are subject to Indiana's sales tax (currently 7%). All taxes, including sales and use taxes, on out of state transactions are the sole responsibility of the customer. Customer shall hold harmless and indemnify WFS for all such tax liability imposed by states outside Indiana.

Orders cancelled within three (3) business days after the date written on the order will receive a full refund of deposit. (i) Non-custom items: Any non-custom items may be returned, witth prior notification to our sales staff, within fourteen (14) days of receipt, less original shipping and handling costs, and a 35% restocking fee. Return freight is the responsibility of the customer. Upon receivingreturned merchandise WFS will inspect the item[s] for damage, and if in acceptable condition, will issue the appropriate refund. Returns will not be accepted for furniture that has been damaged, mishandled,abused or neglected, as determined in the sole and exclusive discretion of WFS. (ii) Custom Items: Custom items may be returned in original purchase condition, with prior notification and approval from our sales staff, within fourteen (14) days of receipt, less original shipping and handling costs, and a 55% restocking fee. Return freight is the responsibility of the customer. Upon receiving returned merchandiseWFS will inspect the item[s] for damage, and if in acceptable condition, issue the appropriate refund. Returns will not be accepted for furniture that has been damaged, mishandled, abused or neglected, as determined in the sole and exclusive discretion of WFS.

Certain items must be backordered due to limited availability of certain options (i.e. fabric, stain, etc.). If any options require a backorder, customer may select a different option. No cancellations or refunds will be issued for backordered options.

Any change to an order (e.g., change of wood, stain, or other options) must be made within three (3) calendar days after ordering. Changes made to an order (excluding the purchase of additional products) after 3 calendar days will be subject to a Change Order Fee of $100, in addition to the cost of the item or option changed. No offset or credit will be provided for prior options that are cancelled. WFS shall not be liable for changes requested by the customer.

Full and final payment (including sufficient time for personal checks to clear) is required prior to release of furniture for delivery or pickup.

Customer assumes full responsibility for sufficient clearing of the area (e.g., doorways, hallways, stairways, etc.) in Customer's home to allow for delivery of the furniture, and reloading/ hook up of any electronic components (as applicable). Customer assumes full responsibility for ensuring that furniture will fit the space, purpose and use intended by Customer. WFS and its delivery staff shall not be responsible for moving current furniture or obstructions during the delivery process. Customer's failure to prepare the intended location for delivery, as determined in the sole and exclusive discretion of WFS and its delivery staff, may prevent delivery from occurring and therefore result in re-delivery charges. (See Furniture Shipping/Deliveries/Pickups below).

Furniture sizes and dimensions are issued by WFS suppliers and vary from builder to builder. They are provided as a service to Customer, and are approximations which should be verified independently by Customer. The measurements provided by WFS are either case width or outer most corners of the pieces. Customer assumes all risk regarding determinations of furniture size and fit. WFS disclaims all representations provided and shall not be liable for any errors in information provided. In no event shall a mistake in size or fit of furniture result in invalidation of an order orrefund. All returns will be handled per WFS' Return Policy as set forth herein.

At Customer's request and in the sole and exclusive discretion of WFS for appropriate cases, WFS will provide assistance to Customer in facilitating valid claims against applicable manufacturer's warranties.  WFS will not be responsible for any costs, including but not limited to shipping costs, incurred by Customer in the processing of claims under manufacturer warranties. Questions regarding warranties should be directed to WFS staff with a copy of Customer's original invoice, and include the applicable make, model, and serial number of the product.

All checks returned for insufficient funds are subject to a $35.00 service charge.

All “close-out” or clearance items are final sales and sold “AS IS” and with NO warranty. No returns, exchanges, or refunds will be issued.

The appearance of the wood used to build a particular product may be different than that of the wood used in the furniture observed on the showroom floor or on the WFS website. This is due to natural characteristics of the wood and the hand craftsmanship used to create each individual piece. It may also be due to settings on a particular web browser. Therefore, no guarantee is made withrespect to the color of the fabrics, the appearance of the wood and the finishes displayed on the web site.

Hardwoods may contain mineral deposits, pits, gum streaks, small pin holes, knots, color differences, unusual grain patterns, darker heart wood, lighter sap wood, etc. However, it is these attributes that comprise the beauty of hardwood furniture. No two items are exact duplicates, and therefore WFS makes no representation or guarantee that Customer's furniture will appear exactly as another.